Shipping policy

Effective Date: Oct 16, 2026

At The Wellness Outfitter, we strive to provide a reliable and convenient shopping experience. We work with trusted partners who store, package, and ship products directly to your address.

This shipping policy explains how orders are processed, shipped, and delivered when you purchase products through our website.

1. Introduction

At The Wellness Outfitter, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on thewellnessoutfitter.com.

Shipping Details

Service Name:  Economy Shipping

Free shipping on all orders, no minimum Within the Continental U.S. (Excludes AK/HI)

  • Order verification: Orders may undergo payment verification and fraud prevention checks before processing. 
  • Processing time: Orders are generally processed within 1 - 2 business days, subject to product availability and after address confirmation. 
  • Weekends and holidays: Orders placed on weekends or public holidays may take additional time to process. 
  • Processing delays: Processing may take longer during peak shopping seasons, promotional events, holidays, or periods of high demand.
  • Delivery Time: Estimated 4 - 18 business days after address confirmation, depending on the destination.

Note: Delivery arrangements and estimated delivery times may vary depending on the carrier and destination.

2. Shipping Destinations

United States

We currently ship within the Continental U.S. (the 48 contiguous states and DC). We do not ship to Alaska, Hawaii, or U.S. territories.

We do not ship to P.O. boxes that cannot accept carrier delivery

Future Expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

Free shipping on all orders within the Continental U.S. (Excludes AK/HI).

Sales tax, if applicable, is calculated and displayed at checkout.

4. Shipping Methods and Carriers

We offer Freight Delivery and Curbside Delivery for eligible orders. Available shipping methods and estimated delivery times are displayed at checkout.

Curbside Delivery means your order will be delivered to an accessible location outside your home or business. Delivery inside the building, unpacking, and assembly are not included unless otherwise stated.

5. Delivery Details: 

Freight Delivery and Curbside Delivery 

Due to the size and weight of our luxury saunas, certain products are shipped using specialized Less-Than-Truckload (LTL) freight carriers.

  • Delivery Scheduling: Approximately 24-48 hours before delivery, the freight carrier will contact you by phone to schedule a delivery day and time. The carrier schedules delivery Monday - Friday within a 4-hour window. Please ensure that your contact information is accurate and that you are available to coordinate the delivery.
  • Delivery Method: Our saunas are transported on a semi-truck. Depending on the model, 1 - 2 person saunas are typically shipped in one box, while larger models may arrive in multiple boxes. All boxes are secured vertically to a pallet for transportation. 
  • Curbside Delivery Only: All freight deliveries are curbside only. The freight carrier's driver will unload the pallet and place it at your curbside or at the end of your driveway, provided the location is accessible. Delivery does not include bringing products inside your home, unpacking, assembly, installation, or moving products to a specific room or location on your property. 

Please note that freight deliveries are generally handled by a single driver. Customers are responsible for making any additional arrangements needed to move the product from the delivery location to the desired location on their property. 

  • Delivery Access Requirements: Not all locations are serviceable by freight carriers. Before placing an order, please ensure that your delivery address can accommodate a semi-truck and has sufficient space for safe access and unloading. Narrow dirt roads, dead-end roads, limited turning space, restricted access, and other site-specific conditions may prevent successful delivery.
  • Note: If you are unsure whether your location is accessible, please contact us before placing your order so we can help confirm delivery availability.
  • Delivery Issues and Additional Charges: If delivery cannot be completed because the location is inaccessible or necessary delivery arrangements have not been made, additional charges for redelivery, storage, or return shipping may apply, where permitted. Any applicable charges and available options will be communicated to you. 

By placing an order for a freight-delivered product, you acknowledge and agree to these delivery requirements.

6. Order Tracking

After your order ships, you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Inspect Your Shipment at Delivery

Please inspect your shipment upon delivery. If you notice any damage to the packaging, note the damage on the delivery receipt before signing. If the packaging has holes approximately the size of a softball or larger, refuse the delivery.

Replacements for Shipping Damage

If you refuse a delivery due to shipping damage, a replacement shipment will be sent at no additional charge. We will file the freight-damage claim and provide replacement parts or a replacement unit at no charge, depending on the extent of the damage and what is needed.

Damage Discovered After Delivery

If you discover shipping damage after your order has been delivered, you must report it to The Wellness Outfitter within 48 hours of delivery so the issue can be addressed.

Delayed or lost packages

If your delivery exceeds the 4 to 18 business day window, email us at support@thewellnessoutfitter.com

Marked delivered but not received

8. Returns and Refunds

We accept returns within 30 days of delivery. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.

Refund timing: Refunds are processed within 7 business days after we receive and inspect the return, to the original payment method.

9. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable fees.

10. Contact Us

If you have any questions about this Shipping Policy, please contact us:

11. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with The Wellness Outfitter.