Return and Refund Policy

Effective Date: Oct 16, 2026

At The Wellness Outfitter, we aim to provide our customers with a smooth and satisfactory shopping experience. 

We want our customers to have clear information about cancellations, returns, refunds, shipping charges, handling and restocking fees, and other costs associated with returned goods. 

This Return and Refund Policy is issued by The Wellness Outfitter

1. Overview

At The Wellness Outfitter, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through thewellnessoutfitter.com.

Summary

Region: United States

Return window: 30 days total, but Orders must be cancelled within 24 hours of purchase.

2. Return eligibility: 

  • All returned goods must be in their original packaging. 
  • The item must be unused, uninstalled, and unmodified 
  • The item must be in original condition, including all parts, accessories, and packaging.
  • Proof of purchase is required.

3. Non-Returnable Items: 

  • Items that have been installed, used, altered, or damaged after use are not eligible for return.  
  • Custom-made or 'made-to-order' products. 
  • Items missing their original packaging or parts.
  • Items damaged due to misuse or neglect
  • Gift cards and downloadable digital items
  • Personalized, custom-made, or perishable goods
  • Cold plunge Systems: Cold plunge units that have been filled with water, powered on, connected to electrical supply, or otherwise activated are non-returnable due to hygiene, sanitation, and safety considerations.

4. Return shipping

The Wellness Outfitter can arrange return freight for your convenience, so you do not need to organize return shipping yourself. Alternatively, you may arrange your own return shipping. (If You arrange your own return shipping), We recommend using a fully insured freight carrier. The Wellness Outfitter is not responsible for loss or damage incurred during return transit.

5. Refunds for Non-Defective Returns 

All refunds will be provided within 7 business days after the returned product has been received at the warehouse and inspected for damage, provided the return is otherwise eligible under this policy.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we have approved your return, please contact us at support@thewellnessoutfitter.com.

For approved returns of non-defective products, your refund will be reduced by the following costs: 

  • The original shipping cost, even if your order originally qualified for free shipping. 
  • The return freight cost. 
  • A 20% restocking fee. 

These deductions apply to non-defective returns and will be reflected in the final refund amount.

Note: The amount of any refund will depend on the condition of the returned product and the applicable charges under this policy.

6. Damaged Shipments and Delivery Issues

Inspect Your Shipment at Delivery

Please inspect your shipment upon delivery. If you notice any damage to the packaging, note the damage on the delivery receipt before signing. If the packaging has holes approximately the size of a softball or larger, refuse the delivery.

Replacements for Shipping Damage

If you refuse a delivery due to shipping damage, a replacement shipment will be sent at no additional charge. We will file the freight-damage claim and provide replacement parts or a replacement unit at no charge, depending on the extent of the damage and what is needed.

Damage Discovered After Delivery

If you discover shipping damage after your order has been delivered, you must report it to The Wellness Outfitter within 48 hours of delivery so the issue can be addressed.

7. Starting a Return

To start a return or for any return question, you can contact us at support@thewellnessoutfitter.com. A Return Merchandise Authorization (RMA) form must be approved before any shipment is sent back. 

To start a return or report damage, contact our customer service team:

Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem
  • We will review the information and, if approved, provide instructions.

8. RMA Requirement

A Return Merchandise Authorization (RMA) number is required before any product is returned. 

The Buyer must obtain the RMA number from The Wellness Outfitter before shipping the product. 

If the Buyer returns a product without obtaining an RMA number: 

  • The Wellness Outfitter may refuse to accept the returned shipment. 
  • The Buyer will be responsible for all costs and fees associated with the shipment. 
  • The Wellness Outfitter will not be responsible for costs associated with an unauthorized return.

9. Exchanges

We currently do not accept exchanges for either defective or non-defective products. You may purchase the desired items separately.

10. Cancellations

Orders must be cancelled within 24 hours of purchase.

Once shipped, cancellations are not possible. You must follow the return process outlined above.

11. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

12. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from The Wellness Outfitter, you agree to this Return and Refund Policy.

13. Contact Us

If you have any questions about this Return and Refund Policy, please contact us: