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Whether you have questions about saunas, cold plunges, or massage chairs, our team is ready to assist.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit time is 5 to 8 business days. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like saunas and cold plunges may include white-glove delivery options.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your delivery in real time. If you have questions about your shipment, our team is happy to help.
What is your return policy?
We offer 30-Day Returns on eligible items. Please review our Return Policy for full details on eligibility, condition requirements, and how to initiate a return for saunas, cold plunges, or massage chairs.
Can I exchange my product for a different model?
We understand that choosing the right sauna or massage chair is a personal decision. If you need to swap models within our return window, please contact our team and we will walk you through the exchange process as outlined in our Return Policy.
What type of sauna is best for my space?
It depends on your setup and preferences. Barrel saunas are popular for outdoor patios and backyards, while indoor infrared saunas work well in spare rooms or basements. Our team can help you choose the right fit based on your available space and goals.
Do cold plunges require special installation?
Most of our cold plunges are designed for straightforward setup on a flat, level surface. Some models may need access to a standard electrical outlet and a water source. Check each product page for specific requirements, or contact us for guidance.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Every sauna, cold plunge, and massage chair is carefully selected for craftsmanship and long-term durability.
30-Day Returns
Shop with confidence knowing eligible purchases are backed by our 30-Day Returns policy.
